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New Orleans, LA 70130
504.522.SAFE (504.522.1254)

 

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The Vault

Our vault is privately owned and operated. This guarantees the highest level of anonymity for you and your valuables...Read more

Alarm Monitoring

Whether you’re at home or away, you can rest easy knowing The Security Center is behind you. Our UL certified pros...Read more

Disaster Recovery

When there is no crisis, data is copied from each central station and is stored in a central location. Each site sends an updated...Read more

Disaster Recovery & Business Continuity Planning

THE IMPORTANCE OF A PLAN
Regardless of whether you are a large organization where people are specialized in each of their roles, or you are a smaller organization where the responsibilities for running the organization falls on one or two people, the necessity of a crisis contingency plan is still vital. Without a proper plan managers are unaware and in some cases incapable of reacting in an emergency in such a way as to protect themselves let alone protect the best interests of the company. Many companies do not even have a simple plan as to how to deal with a fire in their central station. If an emergency happened at your place of operations, does your staff know what to do? Would they know whom to call? Do you have the necessary tools in place to continue your operations in the even that you can no longer use your present location for operations? These questions and more underline the need for a crisis contingency plan.

HOW IT WORKS
When there is no crisis, data is copied from each central station and is stored in a central location. Each site sends an updated set of transactions over the secure VPN connection on a regularly scheduled basis. Once the connection and database replication has been setup, updates happen automatically without user intervention. Reports are maintained on delivery and success of the updates so that data integrity is ensured.
Each site is given a block of phone numbers that are specifically for their use in a crisis. Phone numbers at the central station can be setup for call forwarding so that in the event of a disaster, all voice and signaling can be transferred to the backup.

In the even of a disaster, phone lines can be transferred to the recovery center. Calls are routed based upon the DNIS of the inbound line and sent either to the appropriate receiver or the VoIP capable phone system. Operators properly equipped with a capable computer and the proper VPD client, can login remotely from anywhere where there is a stable Internet connection. Using terminal services and a downloadable software based phone, operators can begin to handle signals and events as if they were still located at the central station. This provides a very flexible arrangement, which allows central stations to move their operations locally or to another hosting central station.
Central stations can also use outside vendors like IBM, HP or Sunguard to provide a workplace continuity center that is fully equipped with capable workstations and phone equipment. Since all data and signaling can be accessed through the Internet, where the operators are located has no bearing on the continued operations of the central station.